Terms of service

Last Updated: 8th march 2026

Welcome to Zentro . These Terms of Service ("Terms") govern your access to and use of our website and services. By visiting our website or purchasing products from Zentro, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

1. Account Terms

To use certain features of our website, you may be required to create an account or provide personal information during checkout.

You agree that:

  • The information you provide is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your account details.

  • You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on Zentro are displayed in Indian Rupees (INR) unless stated otherwise.

By placing an order, you agree that:

  • You will provide accurate payment information.

  • Payments will be processed through secure third-party payment gateways.

  • Prices, discounts, and promotions may change without prior notice.

We reserve the right to cancel orders if pricing errors or technical issues occur.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details on our website are accurate and up to date.

However:

  • Actual product colors may vary slightly due to screen differences.

  • Certain product specifications may change without notice.

  • We do not guarantee that product descriptions are completely error-free.

If you believe a product description is inaccurate, please contact us at zentro512@gmail.com

4. Order Acceptance

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased per customer.

  • Cancel orders in cases of suspected fraud or unauthorized transactions.

If your order is canceled after payment, a full refund will be processed.

5. Shipping and Delivery

We aim to process and ship orders within 4-8 business days after confirmation.

Delivery times may vary depending on:

  • Your location

  • Shipping carrier

  • Product availability

Please note:

  • Delivery delays may occur due to factors beyond our control.

  • Customers are responsible for providing accurate shipping details.

If a package is returned due to incorrect address information, additional shipping charges may apply.

6. Returns and Refunds

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund according to our return policy.

General conditions may include:

  • Return requests must be made within 24 Hrs of receiving the product.

  • Items must be unused and in original packaging.

  • Certain items may not be eligible for return due to hygiene or product type.

Refunds will be processed after the returned item is received and inspected.

For return or refund requests, contact us at zentro512@gmail.com.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited activities, including but not limited to:

  • Violating any local, national, or international laws

  • Infringing intellectual property rights

  • Transmitting viruses or malicious code

  • Attempting to gain unauthorized access to our systems

  • Using our content for fraudulent or misleading purposes

Violation of these rules may result in termination of access to our services.

8. Limitation of Liability

To the fullest extent permitted by law, Zentro shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website or products

  • Delays in shipping or delivery

  • Errors in product descriptions or pricing

  • Temporary website unavailability

Our total liability shall not exceed the amount paid for the product in question.

9. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the courts located in India.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting on this page. It is your responsibility to review these Terms periodically.

11. Contact Information

For any questions regarding these Terms of Service, please contact us:

Store Name: Zentro
Email: zentro512@gmail.com
Response Time: Within 5-6 business days